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*Shipping/Returns

Shipping

All shipments are made using 1st class or priority USPS originating from Stevensville, MD 21666. Simple rate structure is $4.95 for all orders $50 or less and $8.95 for all orders $50.01 or more.

 

 

Returns

Refund/Exchange Policy

Our return policy is very simple, return within 30 days of purchase.

You have 30 days from the date you place your order to return or exchange your purchase. Any merchandise returned after 30 days will not be accepted. We will accept anything back for a refund of the purchase price (but not shipping costs). The premise of this return policy, however, is that the customer will return the goods in substantially the same condition as they were received.

Any items marked as “Final Sale” or “Clearance” at the time of purchase cannot be returned for a refund or exchange, other than to exchange for a different size of the same style and color, based on availability.

Please note: Orders sold at a discount of 40% or more are a “Final Sale”. No returns or exchanges can be accepted after the delivery of such discounted orders.

 

Return Address

235 N Log Canoe Circle - Stevensville, MD 21666

Email: sales@southwindapparel.com

Phone: 443-249-3006

 

E-Gift Cards

All gift cards are final sale. Refunds for online purchases made with a gift card will be given in the form of a store credit that may be used on future purchases.

 

Refund Processing

Your refund will be issued to the same credit card you used for the original purchase. Shipping and handling costs are not refundable. Once we receive the item you are returning or exchanging, we will send you an email confirmation. Although we will process your return within 48 hours, please allow up to 15 days for the refund to show on your credit card statement as this is determined by your credit card provider.

 

Order Cancellation

You may cancel your order any time before the order is processed. Once the order is shipped, you will receive a confirmation email that contains your tracking information and after that the return and exchange policy will apply.

 

Any questions?

Give us a call at 443-249-3006 or email info@southwindapparel.com

 

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